Are you a Customer Success Specialist wanting to join our team where your skills can be used to help people discover their own wisdom, to realize a more compassionate world?
We build operational software for retreat centers and leaders and we help people find their next best transformational retreat. We are fiercely dedicated to being in service. We are seeking a full time detail-oriented customer success specialist to join our customer success team. You will work closely with our customer success and product teams to learn our software and eventually you’ll be on the front line with our customers.
Retreat Guru offers a family-friendly work environment with flexible working hours and remote work options. If you have a passion for helping others and finding creative ways to solve problems, we welcome you to apply. The salary ranges from $50,000-$60,000 per year, depending on experience.
As our customer success specialist, we'll look to you to receive stellar personal reviews from customers, answer their support tickets and to skillfully onboard new users into our software. You'll work closely with our customer success team to refine and build upon current documentation, onboarding and customer happiness processes to ensure retreat centers and retreat goers, thrive. Your role ensures that we can reduce per-customer support effort through initial onboarding and creative means - videos, in-app help/documentation, features, etc. This results in loyal customers and enables us to achieve churn reversals (from almost churned to loyal customer).
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